工作職責(zé)?Act as first point of contact to manage escalations and exceptions from both service delivery network and business where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints. Review and approve customer and/or order related requests related to special promotions, deals and pricing in line with authorization limit. Review and approve credit and debit memo requests in line with SIGN authorization limit. Actively manage and engage with key customers and business partners through regular dialogue (e.g. S